+ Weekly Recurring Bookings for Fall, Spring & Summer Sessions

Fitness Alive has a 24-hour cancellation policy. Cancellations must be submitted in writing.

• Early cancellation with at least 24 hours notice - Eligible for a make-up.
• Late cancellation with less than 24 hours notice, and no-shows - Not eligible for a make-up.

Each session is allotted a certain number of make-ups determined by the session length. Please see the Session Info Page for more details.

Sick Policy: If you are sick, stay home! Visibly ill clients will be asked to leave at Fitness Alive's discretion and your appointment will be considered a late cancellation, with no return of prepaid credit.

How to Cancel: You submit a request here and we cancel for you. If you are early canceled, you will be sent a link to schedule a make-up in your cancellation confirmation email.

+ Drop-in Services

Fitness Alive has a 24-hour cancellation policy.

• Early cancellation with at least 24 hours notice - Your prepaid credit will go back on your account so you can book a new swim time.
• Late cancellation with less than 24 hours notice, and no-shows - Your prepaid credit will be charged in full and you will not receive a refund or ability to rebook.

Sick Policy: If you are sick, stay home! Visibly ill clients will be asked to leave at Fitness Alive's discretion and your appointment will be considered a late cancellation, with no return of prepaid credit.

How to Cancel: You can self-cancel drop-in appointments in Mindbody. Follow the instructions here.

+ Day-Off Camps

Fitness Alive has a two-week cancellation policy for Day-Off Camps:

• Cancel with at least 2 weeks notice ahead of camp date: Full refund
• Cancel with less than 2 weeks notice ahead of camp date: No refund
• No show: No refund

Sick policy: If your child is sick, please reach out to us at camp@fitnessalivephilly.com so we can make an accommodation for an account credit to use for a future service. We may ask for a doctor's note.

What if school closes early/unexpectedly/inclement weather? In some cases, particularly with inclement weather, we will also be closed. If closed, we will give you a full refund.

How to Cancel: Submit your cancellation request here.

+ Summer Camps

Cancellation Policy

If you need cancel your child's camp enrollment, you must do so in writing to camp@fitnessalivephilly.com. You will not be charged any future payments owed; however, refunds will not be given for any payments already made.

** Therefore, if you need to withdraw your child from camp, you should do so before the balance paydates below so that you are not charged.**

The balance payment schedule is:

• June Camps: Balance due June 1
• July Camps: Balance due July 1

Enrollment Change + Sick Policy

If you need to change your camp dates after you register, we can make accommodations as long as there is space available in a different week. Please email us ASAP at camp@fitnessalivephilly.com to inquire.

If your child becomes ill and cannot participate in camp, we may be able to offer you enrollment in a different camp week, or a credit to use for a future camp (including Day-Off Camps). We may ask for a doctor's note in this case. Email us at camp@fitnessalivephilly.com.

How to Cancel: Submit your cancellation request here.